Privacy & Cookie Policy
Last updated: 20/09/2026.
1. Who we are
Pinocchio’s Ristorante and Pizzeria is operated by San Marco Limited, company number 02108482, and is part of the San Marco Group.
San Marco Limited is the data controller responsible for the personal information described in this policy. References to “we”, “us” and “our” mean San Marco Limited.
Registered office:
Soloman House, Caxton Road, Fulwood, Preston, PR2 9PL
Restaurant and privacy contact address:
Pinocchio’s Ristorante and Pizzeria
34 Chorley Road
Walton-le-Dale
Preston
PR5 4JA
Email: pinocchios@sanmarcogroup.co.uk
Telephone: 01772 257433
2. What this policy covers
This policy explains what personal information we collect through our website and related enquiries, how we use it, who we may share it with and how long we keep it.
It also explains how cookies work on our website and the choices and rights available to you.
3. Personal data we collect
Information you provide
Depending on how you contact us or use our website, we may collect:
Contact forms and enquiries
• Your name.
• Your email address.
• Your telephone number, if provided.
• Your message and information you choose to include.
Newsletter subscriptions
• Your name and email address.
• Your mobile number, if you choose to provide it.
• A record of your marketing preferences and consent.
Providing a mobile number does not, by itself, give us permission to send you marketing text messages.
Bookings and reservations
• Your name and contact details.
• Your preferred booking date and time.
• The number of people in your party.
• Information needed to arrange or manage your visit.
Fields marked as required are needed to deal with the relevant request. If you do not provide them, we may be unable to respond, complete your subscription or arrange your booking.
Information collected automatically
Our website and its service providers may collect technical information such as your IP address, browser and device details, and the date and time of your visit.
Where enabled and permitted by your cookie choices, analytics tools may also collect information about the pages you visit and how you use the website.
4. How we use your personal data
Responding to enquiries
We use your contact details and message to answer questions, discuss visits and deal with feedback.
Our legal basis is our legitimate interest in responding to customers and running the restaurant. Where your enquiry concerns a booking you want to make, we may also process information to take steps at your request before entering into a contract.
Managing bookings
We use booking information to arrange your reservation, contact you about it and provide the service you have requested.
Our legal basis is performing a contract or taking steps at your request before entering into one.
Sending marketing emails
Where you subscribe, we use your details to send the marketing emails described when you sign up.
Our legal basis is your consent. You can withdraw this at any time.
Operating and improving our website
We use relevant technical information to maintain the website, investigate problems and help protect it against misuse. Our legal basis is our legitimate interest in providing a reliable and secure website.
Where we use optional analytics that require consent, we rely on your consent.
Meeting legal requirements and handling disputes
We may retain or use information to meet applicable legal obligations.
Where information is needed to establish, exercise or defend legal claims, we rely on the applicable legal basis, including our legitimate interest in protecting our business and resolving disputes.
5. Marketing communications
Our newsletter sign-up invites you to receive marketing emails from San Marco Group and its venues, including Pinocchio’s.
These emails may include restaurant news, menu updates, seasonal information, events and offers, within the scope of the consent you give.
You can unsubscribe at any time by:
• Following the unsubscribe link in a marketing email.
• Emailing pinocchios@sanmarcogroup.co.uk.
Unsubscribing from marketing does not prevent us from contacting you about a booking or enquiry you have made.
We may retain a limited record of your opt-out so that we can respect your choice.
6. How we share your personal data
We do not sell your personal data.
Where necessary, we may share information with providers supporting our website and restaurant operations, such as website hosting, email communications, newsletter management and booking services.
We may also share information with professional advisers or public authorities where necessary and lawful.
Where a provider processes information on our behalf, it must do so under appropriate contractual arrangements. Some providers may act as independent data controllers for particular activities, in which case their own privacy notices also apply.
International transfers
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7. How long we keep your data
We retain personal information for as long as needed for the purpose for which it was collected.
When deciding how long to keep it, we consider:
• Whether your enquiry or booking has been completed.
• Whether there are outstanding questions, complaints or disputes.
• Applicable legal, accounting and record-keeping requirements.
• Whether we still have a valid reason to retain the information.
We retain marketing subscription information while you remain subscribed and we continue to use it for that purpose. If you unsubscribe, we may keep the minimum information needed to prevent further marketing being sent to you.
When information is no longer needed, we delete it securely or anonymise it.
8. Cookies and similar technologies
What are cookies?
Cookies are small files stored on your device when you visit a website. Similar technologies may also store information on your device or access information already stored there.
They can support website functions, remember choices and, where enabled, help measure website use.
Cookie categories
Our cookie preference tool includes the following categories:
• Functional: technologies needed for essential website functions, including relevant security and consent preferences.
• Preferences: technologies that remember optional settings or choices.
• Statistics: technologies used to understand how visitors use the website.
• Marketing: technologies used for advertising or tracking, where these services are enabled.
The categories shown in the preference tool do not necessarily mean that every category contains active cookies.
Where consent is required, the relevant cookies or technologies must remain inactive until you give it.
Managing your preferences
Our website uses Complianz to provide cookie preference controls.
You can use these controls to accept cookies, decline optional cookies or manage your preferences. To revisit your choices, select “Manage consent” on the website.
You can withdraw your consent at any time. Withdrawing consent does not affect processing that was lawful before withdrawal.
Cookies used on this website
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9. How to control cookies via your browser
You can also manage cookies through your browser settings. Depending on your browser, you may be able to view, delete or block stored cookies.
Blocking cookies may affect how parts of the website work. Deleting consent cookies may also mean you are asked to choose your preferences again.
Browser controls and the website’s consent controls serve different purposes. To change your consent preferences, use “Manage consent” on this website.
10. Your rights
Depending on the circumstances and the legal basis for processing, you may have the right to:
• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Ask us to restrict how we use your information.
• Receive certain information in a portable format.
• Object to processing based on legitimate interests.
• Withdraw consent where we rely on it.
You have the right to object to the use of your personal information for direct marketing at any time.
To make a request, contact us using the details below. We may need to verify your identity before responding.
You can also complain to the Information Commissioner’s Office, the UK data protection regulator, through its complaints service:
https://ico.org.uk/make-a-complaint/
You are welcome to raise concerns with us first, but you do not have to do so before contacting the ICO.
11. Contact us about privacy
For questions about this policy or requests concerning your personal information, please contact:
Pinocchio’s Ristorante and Pizzeria
34 Chorley Road
Walton-le-Dale
Preston
PR5 4JA
Email: pinocchios@sanmarcogroup.co.uk
Telephone: 01772 257433
Please mention “Privacy enquiry” in your email subject so we can direct it appropriately.
12. Changes to this Policy
We may update this policy to reflect changes to our website, services or use of personal information.
The latest version will appear on this page with its publication date.
